Computer Repair Shop
       Email: info@computerdoctorsllc.com Call: (213) 380-3163
 
 
 
 
 
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FAQ
Newsletter
August 2011
July 2011
 
 
 
FAQ
 
1. Do I have to make an appointment?
NO - if you are bringing your computer to Computer Doctors, LLC.
YES - if you want to schedule an on-site technician.
 
2. Is there a charge for diagnosing my computer system?
FREE diagnosis when you bring your unit to our facility. FEE for an on-site diagnosis.
Note: All diagnoses are done in a timely manner, with additional time required for units that need a more complex or deep testing.
 
3. What about on-site diagnosis for a network? Is that FREE?
YES, if it’s for a network maintenance contract or launching a new LAN server. There is a fee for all troubleshooting.
 
4. How long does it take to repair my computer?
Our goal is to deliver your equipment within 24 to 48 hours. The necessary time can range from a couple of hours to days, depending on the complexity of the problem.
Note: We provide an estimated repair time right after diagnosis.
 
5. What type of payments do you accept?
Visa, MasterCard and cash.
 
6. Do I need to call to inquire about the status of my computer?
You’re welcome to call at any time; however, a representative will contact you to keep you up to date via your preferred communication method: email, phone or ticket system.
 
7. How affordable is your pricing?
Computer Doctors’ prices are very competitive, and up to 60% lower than those of our competitors. We offer you quality and affordable services.
 
8. Do you work on Macs and PCs?
Yes, we service both. Our technicians are well versed in hardware and software solutions for every type of computer.
 
9. Do you sell parts and network hardware?
No, we don’t. We stock hardware and software exclusively for our technicians’ use when fulfilling clients’ service needs. We do not profit on parts, only on service. This is to our customers’ advantage and enables us to focus on the quality of our service.
 
10. Do you sell Internet services?
We are authorized retailers of Clear, providing high-speed Internet on the go.
http://computerdoctorsllc.com/clear
 
11. Do you work on all computer brands?
Yes, and if parts are required for unknown or generic models, we’ll do our best to find the proper original/compatible component locally, nationwide or overseas.
 
12. Does Computer Doctors develop websites?
Yes, we design and develop websites of all sizes and tech complexities — from a basic informative site to e-commerce solutions to database projects.
 
 
 
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This site is designed by Computer Doctors LLC.
Are you looking for fast and reliable computer repair  
services at competitive prices?
YOU ARE AT THE RIGHT PLACE